Customer Service Essentials


Objective of the course:
The main objective of the Customer Service Essentials training course is to provide the learner with a detailed overview of the skills necessary in the retail industry to promote the utmost in customer satisfaction and loyalty.  The learner will be able to deliver outstanding customer service which is the ultimate goal of retail and service brands.
Target Audience:
Customer Service Essentials is designed not only for new employees, but it ideal for anyone looking to improve their ability to service customer in the retail industry.
What you will learn:
  • How to appropriately greet customers
  • Ability to determine customer needs
  • How to handle customer challenges
  • How to provide customer specific solutions and services
  • How to provide "ultimate" customer service
Course Modules:
1. Training Yourself
2. Understanding Your Customer
3. Meeting Customer Needs
4. Educating Your Customer
5. Best Practives & Resources
Contact Information


YouAchieve Inc. is a full service eLearning company with state-of-the-art Learning Management Systems, Content Development tools, and an expert team offering eLearning strategies and content development services for every organization.


505 Industrial Avenue.
Unit 2, Second Floor
Ottawa, ON.

+1 (613) 789-9828


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